ANALISIS SISTEM ALUR LAYANAN DAN KEPUASAN TERHADAP KENYAMANAN PENGUNJUNG LEMBAGA PEMASYARAKATAN NARKOTIKA KELAS IIA SUNGUMINASA KABUPATEN GOWA
The researched aimed to know and analysis the effect of service flow system and satisfaction toward visitor safety on Narcotic Penitentiary Class IIA Sungguminasa Gowa Regency, and to know and analysis the dominant effect between service flow system and satisfaction toward visitor safety on Narcotic Penitentiary Class II Sungguminasa Gowa Regency. Methodology of research with research location applied on Narcotic Penitentiary Class IIA Sungguminasa Gowa Regency, with population and sample as amount 135 respondent visitors (purposive sampling). Data analyzed which used in descriptively to explained of research data, while to analyzed of quantitative data used of multiple regression analysis. The result of research to found that the service flow system have positive and significant toward visitor safety. The satisfaction have positive and significant toward the visitor safety. The service flow system have dominant effect toward safety of visitors. That mean the visitor have understand the important of service flow system which appointment of physical environment, physichospiritual, environment and social culture, the visiting activity which give the safety of visiting in Narcotic Penitentiary Class II Sungguminasa Gowa Regency.